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        Free shipping special for you

          Privacy policy

          SHIPPING POLICY

          Last Updated: October 14, 2026

          At hfdnss, we are committed to providing a reliable and transparent shopping and delivery experience. We take reasonable precautions when preparing and shipping orders to help ensure that your package arrives safely and in good condition.

          This Shipping Policy applies to orders placed through our website, hfdnss.com.

          SHIPPING DESTINATIONS

          We currently ship to addresses within the United States.

          Shipping availability may vary for certain remote locations, restricted addresses, or destinations that cannot be serviced by our shipping carriers.

          SHIPPING METHODS

          Orders may be shipped using carriers such as:

          • USPS;
          • UPS; or
          • FedEx.

          The carrier used for your order may depend on the destination, package size, availability, fulfillment location, shipping method selected, and other logistical factors.

          Where available, customers may choose between standard shipping and expedited shipping.

          SHIPPING COSTS

          For orders under $60 USD, standard shipping costs $7.99 USD.

          Orders of $60 USD or more qualify for free standard shipping.

          Where available, expedited shipping costs $19.99 USD.

          Any applicable shipping charges will be displayed during checkout before you complete your purchase.

          Free shipping applies to standard shipping only unless expressly stated otherwise.

          ORDER PROCESSING

          Orders are generally processed within 2–5 business days after payment confirmation, excluding weekends and public holidays.

          Order processing includes payment verification, order preparation, packaging, and shipment arrangements.

          Processing time is separate from shipping transit time.

          During holidays, promotional periods, or periods of unusually high order volume, processing may take longer.

          If we are unable to dispatch your order within the stated processing period, we will notify you of the delay and provide applicable options to consent to a revised shipment date or cancel your order and receive a refund, in accordance with applicable law.

          Where a specific processing time is clearly disclosed on the applicable product page or during checkout, that estimate will apply to your order.

          Once your order has been shipped, you will normally receive a shipping confirmation email containing tracking information.

          If you need assistance with your order or notice an issue with your shipping information, please contact us as soon as possible at:

          service@hfdnss.com or +86 166 27924075

          We cannot guarantee that changes can be made once an order has entered processing or has been shipped, except where required by applicable law.

          ESTIMATED STANDARD DELIVERY TIME

          After your order has been dispatched, standard shipping typically takes approximately 14–28 business days.

          This shipping transit estimate does not include the 2–5 business days required for order processing.

          Business days generally exclude weekends and public holidays.

          Delivery estimates are provided for reference and are not guaranteed delivery dates. These estimates do not limit your rights under applicable consumer protection laws.

          Delivery may occasionally take longer due to circumstances such as:

          • carrier delays;
          • severe weather;
          • peak shopping periods;
          • address issues;
          • transportation disruptions;
          • high shipping volumes;
          • government actions; or
          • other circumstances outside our reasonable control.

          If a significant delivery delay occurs, please contact us at service@hfdnss.com or +86 166 27924075 for assistance.

          EXPEDITED SHIPPING

          Where available, customers may select expedited shipping for $19.99 USD.

          Expedited shipping is intended to provide faster delivery than standard shipping.

          The estimated delivery timeframe for expedited shipping may vary depending on the destination, carrier, fulfillment location, product availability, and other logistical factors.

          Any applicable expedited delivery estimate will be clearly displayed during checkout or otherwise communicated before payment.

          Expedited shipping does not eliminate the standard 2–5 business day order processing period unless expressly stated otherwise.

          Availability of expedited shipping is not guaranteed for every order or delivery address.

          SHIPPING ADDRESS

          Please provide a complete and accurate shipping address when placing your order, including:

          • street number and street name;
          • apartment or unit number, where applicable;
          • city;
          • state; and
          • ZIP code.

          Incomplete or inaccurate shipping information may result in delays, failed delivery, or the package being returned to the sender.

          Customers are responsible for ensuring that the shipping information submitted at checkout is accurate.

          If we identify a possible issue with your shipping address before dispatch, our customer service team may contact you for additional information.

          If you notice an address error after placing your order, please contact us as soon as possible at:

          service@hfdnss.com or +86 166 27924075

          We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

          TRACKING INFORMATION

          Once your order has shipped, we will normally send you a shipping confirmation email containing your tracking number or tracking link.

          Please allow reasonable time for the carrier's tracking system to update after shipment.

          If you do not receive tracking information, or if the tracking information does not appear to be working after a reasonable period, please contact us at:

          service@hfdnss.com or +86 166 27924075

          We will assist you in checking the shipment status.

          DELIVERY AND PACKAGE INSPECTION

          Please inspect your package and items as soon as reasonably possible after delivery.

          If your order arrives damaged, incomplete, or with items missing, please contact us promptly at:

          service@hfdnss.com or +86 166 27924075

          Please provide:

          • your order number;
          • a description of the issue; and
          • clear photographs or other relevant evidence where reasonably available.

          We recommend contacting us within 24 hours of delivery for shipping-related damage or missing-item issues so that we can investigate the matter with the carrier as quickly as possible.

          This recommended reporting period does not limit the 30-calendar-day return period, which begins on the actual delivery date, or any rights or remedies available under our Return and Refund Policy or applicable law.

          DELAYED OR MISSING ORDERS

          If your order has not arrived within 30 calendar days from the date your order was placed, you may contact us at:

          service@hfdnss.com or +86 166 27924075

          Please include your name, order number, and any relevant delivery information so that we can investigate the shipment.

          After receiving your inquiry, we will review the shipping status and, where appropriate, contact the shipping carrier.

          Depending on the investigation results, we may:

          • provide updated tracking or delivery information;
          • confirm that the shipment is still in transit;
          • assist with resolving shipping or carrier-related issues;
          • arrange a replacement shipment if the package is confirmed lost or cannot be delivered; or
          • issue a refund if the package is confirmed lost or cannot be delivered.

          The 30-calendar-day period is a customer service investigation threshold, not an automatic refund date or a guaranteed delivery deadline.

          Because shipping transit time is calculated in business days, an order may still be within the estimated shipping period after 30 calendar days.

          Customers may contact us earlier if tracking indicates a problem or there is other evidence of a delivery issue.

          This investigation procedure does not restrict statutory cancellation or refund rights. Where applicable law requires earlier notification, cancellation, or refund, those requirements will take priority.

          Packages Marked as Delivered but Not Received

          If tracking indicates that a package has been delivered but you cannot locate it, please first check:

          • the delivery location around your property;
          • with household members or neighbors;
          • your mailbox or parcel locker;
          • your reception desk or building management, where applicable; and
          • any delivery notice or tracking information provided by the carrier.

          If you are still unable to locate the package, please contact us at service@hfdnss.com or +86 166 27924075 so that we can assist with the investigation.

          DAMAGED, LOST, OR MISSING ITEMS

          If an item is damaged, lost, or missing because of a shipping or transportation issue, we will review the circumstances of the shipment and provide an appropriate remedy in accordance with our Return and Refund Policy and applicable law.

          Depending on the circumstances, an appropriate remedy may include:

          • a replacement;
          • a refund; or
          • another resolution agreed with you.

          If a shipment is confirmed lost or cannot be delivered, we will provide an appropriate resolution, including replacement or refund as applicable.

          If a return is required because an item is damaged, defective, incorrect, or materially different from the item ordered, reasonable return shipping costs will be handled in accordance with our Return and Refund Policy.

          SALES TAX

          Any sales tax required by applicable law will be calculated and displayed during checkout where applicable.

          The amount of sales tax, if any, may vary depending on the shipping destination and applicable state or local tax requirements.

          We do not represent that all purchases are exempt from sales tax.

          Customers can review any applicable tax amount before completing their purchase.

          REFUSED OR UNDELIVERABLE PACKAGES

          If a package is returned to us because:

          • the shipping address provided by the customer was incomplete or incorrect;
          • delivery could not be completed because of circumstances attributable to the recipient; or
          • the package was refused without a valid product-related reason,

          any applicable refund may be reduced by reasonable shipping or return costs where permitted by applicable law.

          If a delivery issue results from an error on our part or an issue attributable to the carrier, please contact us so that we can investigate and provide an appropriate resolution.

          DELIVERY DELAYS OUTSIDE OUR CONTROL

          Certain delivery delays may result from circumstances outside our reasonable control, including:

          • severe weather;
          • carrier disruptions;
          • natural disasters;
          • transportation interruptions;
          • government actions; or
          • similar events.

          We will make reasonable efforts to assist customers with locating delayed shipments and resolving shipping-related issues.

          Nothing in this section excludes or limits any delivery, cancellation, refund, or other consumer rights that cannot lawfully be excluded under applicable law.

          FREE SHIPPING

          Orders of $60 USD or more qualify for free standard shipping.

          Free shipping applies only to eligible standard shipping orders unless otherwise stated.

          If expedited shipping is selected, the expedited shipping charge may still apply even if the order qualifies for free standard shipping.

          YOUR STATUTORY RIGHTS

          Nothing in this Shipping Policy is intended to exclude, restrict, or modify any consumer rights or remedies that cannot legally be excluded under applicable consumer protection laws.

          Where applicable law provides greater rights or protections than those described in this policy, the applicable legal requirements will prevail.

          CONTACT US

          If you have questions about shipping, tracking, delivery delays, or missing packages, please contact us:

          hfdnss

          Phone: +86 166 27924075

          Website: hfdnss.com 

          Operated by: Tianchang City Liulong Department Store Business Department

          Employer Identification Number (EIN): 99-4913528

          Business Address:

          Tianchang City Liulong Department Store Business Department

          Building 12, North Zone, 5th Resettlement Residential Area, Tianchang Subdistrict, Tianchang City, Chuzhou City, Anhui Province, China

          Email: service@hfdnss.com or +86 166 27924075

          We typically respond to customer service inquiries within 1–2 business days, Monday through Friday.